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Delete your account

How to delete your Luvi account

Updated over 5 months ago

If you delete your account, all of your memberships will be cancelled and you will lose access to all Luvis and their content. Additionally, all of your account data will be permanently lost. Deleting your account is an irreversible action that also has financial implications. Please note that accounts with balances below the minimum payout threshold cannot be deleted, and all funds must be withdrawn prior to deletion. Ensure you meet these prerequisites to avoid forfeiting any remaining funds.

Prerequisites for Account Deletion

Before deleting your Luvi account, ensure the following:

  1. Sufficient Balance for Payout: Your account balance must meet the minimum payout requirement to withdraw funds. If your balance is below the minimum, you must first meet this threshold to proceed with the withdrawal.

  2. Pending Funds Cleared: Wait until all pending transactions appear in your "Available to pay out to your bank" balance before initiating a payout.

  3. Processing Final Payout: Transfer all your funds via a payout to ensure the account balance is zero before deletion.

Recommendations Before Deleting Your Account

  • Review and cancel any active memberships or subscriptions you no longer wish to maintain.

  • Ensure that all pending funds are cashed out.

  • Contact customer service for any lingering concerns about your account. Please make your decision carefully as these actions are permanent and cannot be reversed.

  • Ensure your account balance meets the minimum payout requirement before initiating deletion. If your balance is below this threshold, continue using the account until the minimum is met.

Financial Consequences

Deleting your account means all pending funds in it will be permanently lost, as payouts or cashouts cannot be processed once the account is deleted. It is crucial to withdraw any available balance before taking this step.

What If Your Balance Is Below the Minimum?

If your balance does not meet the minimum payout requirement:

  • You must continue using your account until earnings accumulate to the required threshold for payout.

  • It is possible to delete your account if funds remain below the payout minimum but you won't receive a payout.

Detailed Account Deletion Steps

Once your balance meets the minimum payout requirement, follow these steps to delete your Luvi account:

  1. Verify that your "Available to pay out to your bank" balance includes all cleared funds.

  2. Withdraw all funds by initiating a final payout.

  3. Confirm that your account balance is zero.

  4. Proceed to delete your account through the platform’s account settings.

On your Profile Page, click the top-right Menu

  • Go to Settings, tap on the 'More' option and select ‘Delete Account.’

Deleting your account on the Web

  • Go to your Account.

  • Click on "Delete Account."

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